SHIPPING & RETURNS

SHIPPING & RETURN POLICY

 

SHIPPING POLICY

The Lash Store team understand the inpatient need of a women wanting to get her hands on our lashes, that's why we ship DAILY! 

We ship via Australia Post, please allow 2-7 business days for your parcel to arrive. Once you have received your shipping confirmation, you can start stalking your new lashes via the Australia Post website.  

 

 

RETURNS & REFUND POLICY

Due to hygiene purposes The Lash Store Pty Ltd are not permitted to provide a refund or exchange for change of mind.

 

Once you have received your parcel, the sale is final, unless the item is faulty or damaged. If you have received a damaged/faulty item, we want to make it right! Please send us a photo and description of damage/faulty item along with the order details to info@thelashstore.com.au with subject: Damage/faulty Goods- Invoice # 00000. Damaged/faulty product must have not been worn/used. Must provide original packaging if requested.  

 

The Lash Store Pty Ltd takes great care in packaging your items to minimise the possibilty of damage in transit. In the rare event that you have recieved a damaged parcel please email your order details and a photo to info@thelashstore.com.au 

 

PLEASE NOTE: Lashes are handmade please allow for minimal lash discrepancies. As a result of lashes being handmade this does not constitute as a damaged or faulty item. 

 

CANCELING A TRANSACTION
 
If you have made an error with your purchase and you would like to cancel/change your order, we must be notified within 3 hours of your purchase*.
 
Please email sales@thelashstore.com.au with subject: Cancel Order and Invoice #0000.
 
*The email must be sent within a timly matter as we do not cancel a tranaction for change of mind. If staff have already picked, packed and paid for your postage then a cancel of transcation can not be completed.