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SHIPPING & RETURNS

SHIPPING & RETURN POLICY

SHIPPING DURING COVID

 

UPDATED 2nd September 2021

We will now be shipping all international orders through DHL EXPRESS (Affective Mid Sept)

New Zealand, ASIA & USA - (Zone 2) Shipping Cost $20 | Free for all order over $249.99

UK, Canada + Europe - (Zone 3) Shipping Cost $24.99 | Free for all order over $249.99

Rest Of World - Shipping Cost $29.99 | Free for all order over $249.99

 

Nationwide (Australia) There will be NO DELAYS from us internally. If your order is placed by 1pm (Mon to Fri) Syd Aus time, we will dispatch your order that day. Orders after 2pm will be dispatched next business day. 

 

Australia Post INTERNATIONAL Shipments (Rest Of World) There will be NO DELAYS from us internally. If your order is placed by 1pm (Mon to Fri) Syd Aus time, we will dispatch your order that day. Orders after 1pm will be dispatched next business day. 

 

Delivery time is BEYOND our control, reduced flights and increased parcels. There are some major delays. WE CAN NOT CONTROL THIS. NO REFUNDS WILL BE GIVEN IF YOUR ORDER IS DELAYED. Please be patient you WILL get your parcel however it WILL be delayed.  

 

 

 

SHIPPING POLICY

The Lash Store team understand the inpatient need of a women wanting to get her hands on our lashes, that's why we ship DAILY! If you get your order in before 1pm, we will have it in the post the same day. 

We ship via Australia Post, please allow 2-7 business days for your parcel to arrive. Once you have received your shipping confirmation, you can start stalking your new lashes via the Australia Post website.  

ALL SHIPMENTS (both national and international) that can not be delivered due to incorrect address, details, attempted deliveries, or anything else. The Lash Store will not be responsible for shipment. If parcel is returned to The Lash Store, buyer will need to pay for postage to resend, $10 for national and $29.99 for international. (AUS DOLLAR). Otherwise, we can cancel the order once we've received the package. You'll receive a refund for order amount minus original shipping cost.  

 

RETURNS & REFUND POLICY

Due to hygiene purposes The Lash Store Pty Ltd are not permitted to provide a refund or exchange for change of mind.

 

Once you have received your parcel, the sale is final, unless the item is faulty or damaged. If you have received a damaged/faulty item, we want to make it right! Please send us a photo and description of damage/faulty item along with the order details to info@thelashstore.com.au with subject: Damage/faulty Goods- Invoice # 00000. Damaged/faulty product must have not been worn/used. Must provide original packaging if requested.  

 

The Lash Store Pty Ltd takes great care in packaging your items to minimise the possibility of damage in transit. In the rare event that you have received a damaged parcel please email your order details and a photo to info@thelashstore.com.au 

 

PLEASE NOTE: Lashes are handmade please allow for minimal lash discrepancies. As a result of lashes being handmade this does not constitute as a damaged or faulty item. 

 

CANCELING A TRANSACTION
 
If you have made an error with your purchase and you would like to cancel/change your order, we must be notified within 3 hours of your purchase*.
 
Please email sales@thelashstore.com.au with subject: Cancel Order and Invoice #0000.
 
*The email must be sent within a timely matter as we do not cancel a transaction for change of mind. If staff have already picked, packed and paid for your postage then a cancel of transaction can not be completed.