We speak to so many customers daily through DMs, Text, phone, and in-store. We are always happy to help Lashtomers with any issues they might be having, not necessarily using our products, but as specialists in this field, we are always happy to share our knowledge. We have compiled the top 10 most asked questions.
1. Why does my lash glue keep blocking?
If your adhesive nozzle has blocked, this has occurred by not burping correctly. There is still glue in the nozzle, which has cured/dried, clogging the nozzle. You will need to replace the nozzle. If you were to re-pop the nozzle, the dried adhesive would be pushed down into the bottle and ruin the rest of your bottle.
2. Why are my lashes not sticking?
Extensions not sticking could be one of several reasons, and the best way to work it out is to eliminate the cause:
- Did you shake the adhesive well?
- Did you prep the natural lashes correctly?
- Lashes slipping off - use less glue.
- Lashes are falling off when brushing them- check your glue dot, room temperature and humidity levels. Adhesive could be semi-curing before placement.
3. Why am I getting many stickies?
Stickies are when lash fans are stuck to neighbouring fans, although you may have isolated and placed them perfectly. It occurs when you move faster than your glue drying time or when excessive adhesive has been used.
4. Why are my customers returning with glue dots?
Glue dots refer to the glue drops remaining on the natural lash after the fan has fallen off. Glue dots can occur for one of the following reasons:
- The artist didn't dip correctly.
- The artist is not tapping the glue dot.
- The client has been too rough during cleaning or sleeping.
- The client may be picking at their lashes
Remember, the glue is strong enough that it doesn't want to come off the natural lashes even though the fan has fallen off.
5. Why is my glue dot curing quickly?
Follow this checklist and eliminate what you know is done correctly.
- Shaking the bottle well
- Storing the glue correctly
- Temperature of lash room
- Humidity of lash room
- Is your Bonder anywhere near your adhesive?
6. Why does my client have red eyes after her appointment?
Depending on where the redness is showing up, it will tell you where it was caused:
- If the redness is at the bottom of the eyeballs and it feels bruised when blinking,this has occurred from the lash pads and tape hitting the eyeball. Avoid this with less cheek movement.
- All over the eyeball, - Lash Glue fumes have entered the eye. Avoid this by ensuring your client's eyes are completely closed during the appointment, and when lash drying, the fan is being held behind the eyes, not in front.
- Redness usually disappears within 24 hours.
7. Is my client allergic to glue?
Depending on the symptoms. Allergic reactions are usually associated with swelling, itchiness, and burning.
If your client has more sensitivity, like watery eyes, it could be the adhesive setting off their hay fever. We always ask that they take an antihistamine before their appointment. (If their health conditions permit it)
8. What lash glue do I use for sensitive eyes?
Our Rapid Bond has been tried and tested for sensitive eyes, has shown to be very effective, and has little to no reactions. We also recommend using our lash bonder, designed to complement our Rapid Bond. Our Lash Bonder is developed to cure the adhesive, reducing exposure to ingredients that cause the irritant and sensitivity—the winning combination.
9. Why are my client's eyes burning during application?
If your client's eyes are burning during application, fumes are entering the eyes. You are either using excessive adhesive and/ or their eyes are slightly open.
10. I use a fast-drying lash glue, but it's taking forever for the lashes to dry.
When manufacturers mention "drying time", there are conditions to it. For example, the amount of glue used, temperature, and humidity. All these elements contribute to the drying time of your glue.